Complaints

How to complain?

If you have a complaint we’d like to put it right and the easiest way to do this is to contact us, you can find all of our contact details on our contacts page
We aim to respond within 48 hours after reviewing your submission.

Ombudsman Services: Communications can help to sort out a complaint with us as a communications company.

You’re not charged for using the service. They investigate complaints fairly by listening to both sides of the story and looking at the facts.

If you’d like to know more about the way they work and what they can help with, visit their website. You can also contact them this way too.

You can call Ombudsman Services: Communications on 0330 440 1614 or write to them at:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU